We know that accidents happen.
Please inform us of any damages that have occurred whilst in your care.
We take a pre-authorised damage deposit with a card machine on arrival. Please read the details about damage deposit fees below. We also have accident report forms for you to fill in. These can be found in our office on the return of the horsebox or can be emailed over to yourself.
When collecting a horse box or trailer we will walk you around the vehicle pointing out any damages. Customers are welcome to take videos or photos of damages.
Please note we are not always around on the return so we always check them over once one of our team members are back.
Holding Fee Information
Pre - Authorised
The damage deposit is a holding fee only. It will be listed as "pending transaction" on your bank account. The holding fee doesn’t actually take the amount out of your account . If HorseBox/Trailer comes back in one piece, then the holding fee will be cancelled by world pay .
It normally takes 2-5 days for the "pending transaction" to be cancelled from customer's bank accounts .
After 2 - 5 days if your money hasn't been released, please contact your bank.
Damage Deposit Amounts:
Car Transporter - £150
Horse Trailer - £150
Ford Ranger - £150
3.5 tonne- £150